How About Some Ritalin While You’re At It
(Our insurance transmitter is experiencing problems, so we are unable to transmit to any insurance companies when filling prescriptions. I explain this to one customer, who decides to sit and wait for a while to see if the transmitter will come back up. Meanwhile, another customer comes in with a prescription.)
New Customer: “Hi. I’d like this filled, please.”
(I explain the transmitter problem.)
New Customer: “Oh, that’s okay. I don’t have insurance.”
Me: “No problem. We’ll have it ready in just a few minutes.”
Original Customer: “Wait! I was ahead of her! Why isn’t mine ready?!”
Me: “We are still waiting for the insurance transmitter to come back up, sir.”
Original Customer: “Well, how did you fill hers?!”
New Customer: “I pay cash; I don’t have prescription coverage.”
Original Customer: “Well, I pay cash, too!”
Me: “You want to just get it at retail price, and not use insurance?”
Original Customer: “Yes! I have cash! I’ll pay for it, just fill it now!”
(Five minutes later…)
Me: “Okay, sir, we’ve got you ready. The total comes to $35.99.”
Original Customer: “WHAT?! My co-pay is only $3.00!”
Me: “Sir, you said you wanted to go ahead and pay cash price since the insurance transmitter is still down.”
Original Customer: “I do have cash! See?” *shows a wallet with cash in it* “Why is it $35?! You people don’t know anything! I’m taking my business elsewhere!”
Me: *facepalm*
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Tell us your story about a customer who couldn't understand the most simple concept.
