How About, “Give Us All Your Money”
(Once a month, we send out a mailer advertising our business. Like most ads it reads, “Call Now!”)
Me: “Thank you for calling. How can I help you?”
Customer: “Yes, I received a card in the mail that said I should call you.”
Me: “Oh, you’re interested in our free design consultation? I’d be more than happy to set one up for you.”
Customer: “No, I don’t want anything like that. It just told me to call.”
Me: “So you’d like a free estimate for new floors?”
Customer: “No! The card you sent me in the mail! It said to call you, so I’m calling you! Why do you want me to call you?!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
