How About Bringing That Brain Out Of Retirement
Caller: “Hi, I’m looking for [Coworker].”
Me: “I’m sorry, but she retired last month.”
Caller: “Oh… can you have her call me back?”
Me: “I’m sorry if I wasn’t clear before. She retired and is no longer employed here. Can you tell me what you are calling about so I can direct you to someone else?”
Caller: “No, no, that’s fine. I’ll just call for her again later.”
Me: “Sir, I’m sorry, but she won’t be here later. She retired. She’s gone.”
Caller: “It’s okay. I’ll just call for her later.”
Me: “Sir, you don’t understand. Other members of our group have taken over her responsibilities, so if you can tell me what it is you needed to talk to her about, I can direct you to someone who can help you.”
Caller: “So, can I call back next week?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.