Board Of Being Transferred
(I am trying to find a copy of a new board game that just came out, but after visiting another store where they were out of stock, I decide to call ahead first before driving to the next store. I’m on hold for about a minute, then someone picks up.)
Employee #1: “Hi, this is [Store]. How can I help you?”
Me: “I’m trying to find a copy of a game. I just wanted to see if it was in stock.”
Employee #1: “Okay, is it a board game or a video game?”
Me: “It’s a board game. It’s called [Board Game].”
Employee #1: “Okay, I’ll go look. Just a minute.”
(I assume they’re going to go check, but instead about thirty seconds go by and then there’s a click and the phone starts ringing again.)
Employee #2: “How can I help you?”
Me: “Hi, I’m looking for a game. It’s called—”
Employee #2: “Oh, you need electronics. This is toys.”
Me: “No, it’s—”
(There’s another click, and I’m on hold for another minute while I’m transferred over.)
Employee #3: “Electronics, how can I help you?”
Me: “Hi, I’m just trying to find out if you have a copy of a board game in stock, but I think this is the wrong department.”
Employee #3: “Okay, let me look.”
(Another minute goes by in silence, then I get transferred again.)
Employee #4: “How can I help you?”
Me: “Hi, I’m trying to find a copy of [Board Game]. Can you see if it’s in stock?”
Employee #4: “Oh, that’s not my department. Just a minute…”
(I get transferred again.)
Employee #5: “How can I help you?”
Me: “Is this the toys and games section?”
Employee #5: “Yes.”
Me: “I’m trying to find a copy of a game. It’s called—”
Employee #5: “You’ll need electronics. Let me transfer you.”
Me: “Wait—”
(I get transferred for the fifth time.)
Employee #6: “Can I help you?”
Me: “How late are you open?”
Employee #6: “Until 11.”
Me: “Great. I’ll be there in twenty minutes.”
(I drove to the store to check. They were out of stock.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.