House Keeping And House Taking

, , , | Legal | January 12, 2019

(As huge fans of baseball, my girlfriend and I have a tradition of taking a one week trip to go see a few games that aren’t in Boston, as well as take in the local sights. Naturally, this means we get a hotel room. During one of our trips, we go to an aquarium for on the third day of our trip and come back to find a few things off base in our room. After confirming we’ve found every anomaly, I choose to march down to the front desk and speak to the clerk directly, my phone in hand to record the interaction, while my girlfriend stays in the room taking care of a related matter. When I get down to the lobby and get to the front:)

Me: *holds up phone* “I’d like to record this interaction. Do you mind?”

Clerk: “Go right ahead.”

Me: “Perfect. Now then, I’m staying in room [number]; under [My Name]. When we returned to our room today, we noticed our hand soap was missing. By itself, not a problem. However, the housekeeping also took the bar that was placed in the room yesterday, and didn’t add a new one.”

Clerk: “I’m sorry. We ca—“

Me: “I’m not done yet. We also had replacement shampoo, conditioner, and shower soap from yesterday that we hadn’t touched and leftovers from when we checked in. All of those are now missing, too.”

Clerk: “Sir, I am—“

Me: “Still not finished. We also had, both on check-in and after service yesterday, three towels, a bath mat, and two rolls of toilet paper. We now have one normal towel, one ratty towel — which I’m pretty sure hasn’t been washed — sitting in place of the bath mat, and no toilet paper.”

Clerk: “Well… I don’t know what to say about that.”

Me: “For starters, you can replace all of the amenities housekeeping decided we didn’t need. One towel, one bath mat, two rolls of toilet paper, soap, shampoo, and conditioner.”

Clerk: “Done.” *begins typing on the computer*

Me: “You can also give me the name of the person who serviced my room, so I know who to complain about when I call corporate.”

Clerk: “I’m sorry, Mr. [My Name], we can’t give you that. We can assure you that disciplinary actions will be taken and that this employee will not be in your room again, but for the safety of our staff we can’t divulge full names, addresses, or personal information to anyone but the police.”

Me: “Fair enough; I half-expected as much. However, you should look up that information now.” *holds up my hand to silence him* “Your policy says the police can be informed — your words. Well, the final complaint is that I kept my suitcase in the closet. And in the suitcase, I had this.” *puts a pill bottle and an envelope on the counter* “Can you read what’s on the bottle’s label?”

Clerk: “Oxycodone.”

Me: “Correct. This bottle had five pills left in it when I left this morning. You’ll notice it’s now empty. Want to guess where they went?”

Clerk: “…”

Me: “I’ll save you some trouble with the envelope. It’s a thank-you from [Baseball Team]’s ticket office for my purchase of four tickets to two games. However, there are no tickets inside. Those, too, are missing. While I’ve been down here chatting with you, my girlfriend has been on the phone with the police to report this. So, I suggest you save yourself some time and pull up your employee’s name, so you have it ready when they arrive.”

(Two officers arrived moments later. The thieving housekeeper had already clocked out for the day, so we settled on taking statements and letting them examine the room. They had intended to arrest her after she clocked in for her next shift, but apparently, someone working in the hotel was so furious with her she was reported to ICE so they got her first. I never got my painkillers back. However, my stay was complimentary, and the clerk I spoke to called the ballpark and replaced my tickets — and yes, I confirmed they were different seats.)

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