Hoping You Were Cat-atonic

, , , | Right | March 6, 2019

(I work in the consumer care department of a pet food manufacturer.)

Me: “[My Name] speaking; how may I assist you?”

Caller: “Hi there. I buy your cat food, and for some reason all three of my cats are refusing to eat this new bag of food; something must be wrong with it. They just refuse to eat it at all!”

Me: “All right. Could you advise if there seems to be anything physically amiss with it? Does it look or smell different?”

Caller: “No, but they won’t eat it, so there must be something wrong! My cats are starving; they have nothing else to eat now!”

Me: “All right. I’ll just need a few details off of the bag, and then I can have a replacement delivered to you. We will also have the remaining food collected to do testing on it, to see if anything is wrong with it.”

Caller: “Oh, great! Uh… When might you arrive to collect the food? There might not be anything left by then; I have to keep feeding this food to my cats until you give me the replacement.”

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