Hopes Of A Normal Transaction Melting Away

(I work at the customer service desk for a very large grocery and retail store. It has been a busy day full of customers, and it has finally slowed down. Then, I have a woman approach the customer service desk wanting to make a return.)

Customer: “I need to return this; it’s no good.”

Me: “Okay, may I see your receipt? Let’s have a look at the return.”

(I open up the bag with the return. It’s the remnants of a pound of individually-packaged cheese slices.)

Me: “All right… What seems to be the problem?”

Customer: “I can’t get any of it to melt; this cheese is non-meltable!”