Hopefully, The Penny Doesn’t Drop
I remember working for a call centre at the bank back in the early 2000s.
Caller: “I’ve been on hold for thirty minutes! Do you think that’s acceptable?!”
Me: “I’m sorry, sir, we’ve been very busy today. How can I help you?”
Caller: “I went into my overdraft for one day last month, and I got a charge from you. I want it refunded! It happened on the 23rd.”
Me: “Is that the charge for… ten pence, sir?”
Caller: “Yes! I will dispute that with every manager you have to get that refunded and—”
Me: “—I’d be happy to refund that for you, sir. In fact, it’s already done.”
Caller: “I… uh… oh. Well… good! It shouldn’t have happened in the first place!” *Click.*
I figured I would try to get his 10p refunded as soon as possible, since he’d called us on the line charged at his local rate, which back then was 5.9p per minute, and he’d been on hold for half an hour…
