Hopefully It’s Smooth Sailing From Here On
Outdoors/Outside | Right
| November 6, 2013
(I work at a canoe centre. We occasionally get people complaining about things they don’t like; we have a feedback form for this. A couple walks in, looking angry.)
Me: “Hi! Did you enjoy your day?”
Customer #1: “No, it was horrible!”
Me: “Oh, okay, well if you want to fill in the feedback form about why, that’d be helpful. Can I ask why?”
Customer #2: “Well, we got wet of course!”
Me: “But you went canoeing on a river?”
Customer #1: “Yes, but you should have told us we could get wet!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
