Hooray For Mr. Gay
(A customer with the last name ‘Gay’ pops on my screen as I receive his call.)
Me: “Thank you for calling [Company]. How can I help you?”
(As the customer asks questions about his bill and I answer, my obnoxious coworker looks over at the name on my screen.)
Coworker: “How can we help you today, Mr. Gay? You want to pay? What do you say? Yay or nay?”
(I give coworker a sign to shut up and continue the conversation until the caller is clear about his bill.)
Me: “Is there anything else we can do for you today, sir?”
Caller: “Fire that guy with the big mouth!”
Me: “Uh… Yes, sir.”
(When I told my coworker that Mr. Gay heard him his face turned red and he made it a point to keep his mouth in check from then on. It was the only time that day a customer WAS right.)