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Honesty Is The Best Return Policy

, , , , , | Right | July 9, 2009

(A hotel guest called down for seven extra towels night before. I see her leaving the hotel with beach towels and several of ours stuffed in between.)

Me: “Ma’am… excuse me, ma’am! I think you’ve mistakenly grabbed a few of our towels by mistake.”

Customer: “No, I haven’t!”

Me: “Yes, ma’am, you have. I can see a few with our emblem on them.”

Customer: “Oh, no! Those are from last time we were here!”

Me: “Oh… well it was very thoughtful of you to come all this way to return them!”

(Defeated, she hands me the towels.)

Customer: “It’s not like you don’t have any extras!”

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