Honesty Is A Gift, Part 2

(A customer comes into the store to use a store credit. Our store always issues store credits in the form of a gift card.)

Customer: “I’d like to purchase this with my store credit.”

(The customer hands me the receipt only.)

Me: “I’m sorry, ma’am, but I would need the gift card that was issued you when you received your store credit.”

Customer: “Oh no, that’s okay. The cashier said that I only had to bring in the receipt.”

(I look carefully at the receipt to read the cashier name, because I would need to know which cashier successfully issued a store credit WITHOUT doing it properly, since the computer makes it fool proof.)

Me: “No, ma’am, see, that’s a lie because I was the one that issued you your credit. Our cash registers make it physically impossible to give you a credit without that gift card…”