Holy Guacamole!

, , , , | Working | June 20, 2020

My boyfriend and I are customers. We are the only ones in line and there is one employee behind the counter. The popular “fresh eats” sandwich shop has two new wraps, so we each order one so we can try them both. My sandwich is steak and guacamole. This story starts after the steak and cheese comes out of the toaster.

Employee: “Any toppings?”

Me: “Doesn’t it come with guac?”

Employee: “It’s optional, so yeah, if you want it.”

Me: “Yes, please.”

I am already thinking this is strange.

Me: “And also [other toppings].”

The employee GLOBS on the guac next to everything and rolls my wrap up, rolling it towards the huge pile of guac he put on, squishing it everywhere

I should say something now, but I don’t think it is that bad, and since we are on break from work, we don’t have a lot of time, so we pay and leave.

We drive off and I open my wrap and there is guac ALL OVER everything, including the paper around it. I call my boss to tell her I will be back ASAP but my food is inedible. She says no worries, so we turn around. I am already in tears over this because I have some other things going on, so my boyfriend takes the sandwich to ask them to remake it. This time, someone else is there and there is a line.

Boyfriend: “Can you remake this? It’s a mess; she can’t eat this.”

Employee: “Well, yeah, you wanted guac. I cannot spread it with everything else on the wrap. It is optional; you said you wanted it.”

Me: *Finally speaking up* “Well, can you have him make it, then?”

I point to the other employee.

Employee: “Sure.”

I know I’ve pissed him off, since he goes into the back. He comes back and takes over cash for the other employee to send him to me. I know I made the right call as soon as he starts making my food.

Employee #2: “The steak and guac? Do you want the guac?”

Me: “Yes, please.”

[Employee #2] spread the guac on the wrap BEFORE any other toppings went on.

The second employee’s sandwich was much better. I’ve never had someone assume I DON’T want one of the items in the title of the sandwich and then blame me for the outcome.

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