Hollywood, M.D.
(A customer comes to the counter with a bleeding hand.)
Customer: “Have you got a first aid kit back there? I caught my hand and it’s bleeding.”
Me: “Of course. I’ll go get it.”
(I come back with the kit and take out some antibiotic ointment and some bandages.)
Customer: “Oh, I shouldn’t need the bandages.”
Me: “Are you sure? It’s bleeding quite a lot.”
Customer: “Well, that ointment will just fix it, won’t it?”
Me: “Pardon?”
Customer: “That stuff you’ve got in your hand; that’ll just heal it up, right?”
Me: “This helps it heal faster and prevents it from getting infected, but it doesn’t heal it immediately.”
Customer: “Don’t you have the stuff that just fixes it right away?”
Me: “I don’t believe they have anything that does that, ma’am.”
Customer: “They do, I saw it before!”
Me: “Where did you see it?”
Customer: “I saw it on some movie. I don’t want that stuff there. I want the stuff I saw in the movie. Just get that stuff and fix this already, will you?”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
