Holding On To Your Clients
Medical Office | Working
| February 26, 2014
(I am the employee in this story. I work in a telephone-based office, answering calls from patients. Note: I am male, and currently on a call.)
Coworker: “Hey, [My Name]. Mrs. [Patient] is holding for you on line two.”
(I would normally answer the second call by saying, ‘Hi, Mrs. [Patient]. Thanks for holding. May I help you?’ Instead, I say this:)
Me: “Hi, Mrs. [Patient]. May I hold you?”
Patient: “…”
Me: *hoping the patient thinks she misheard me*
Patient: “Um, right. Well, the reason I called is…”
(Neither one of us mentioned it to the other. My coworkers, on the other hand, were dying of laughter in the background!)
Question of the Week
Tell us about a customer who got caught in a lie!
