Holding On To Your Clients

| Portland, OR, USA | Working | February 26, 2014

(I am the employee in this story. I work in a telephone-based office, answering calls from patients. Note: I am male, and currently on a call.)

Coworker: “Hey, [My Name]. Mrs. [Patient] is holding for you on line two.”

(I would normally answer the second call by saying, ‘Hi, Mrs. [Patient]. Thanks for holding. May I help you?’ Instead, I say this:)

Me: “Hi, Mrs. [Patient]. May I hold you?”

Patient: “…”

Me: *hoping the patient thinks she misheard me*

Patient: “Um, right. Well, the reason I called is…”

(Neither one of us mentioned it to the other. My coworkers, on the other hand, were dying of laughter in the background!)

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