Holding Up A Mirror To Technology Dependence

, , , , , | Right | August 10, 2017

(I am the phone operator for the service department of an auto dealership. I take incoming calls, schedule appointments, and also notify people of scheduled maintenance and recalls.)

Me: “Hello, this is [Auto Dealership]. My name is [My Name]. How can I help you?”

Caller: “The back-up camera on my car went out.”

Me: “Okay, let’s schedule an appointment for you to bring the car in and get that looked at.”

Caller: ”I also need a loaner car.”

Me: “Ma’am, I’m sorry, but our policy is only to provide a loaner car if the customer’s car is broken down or unsafe to drive. Is there something else wrong with your car?”

Caller: “No, but how am I supposed to see behind me?”

Me: *without even thinking about it* “Use your mirrors?”

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