Hold The Line So They Can Hold The Wheel!
This is a story from when I worked in title insurance and cell phones were still a relatively new thing.
Me: “Thank you for calling [Company]. This is [Me]. How can I help you?”
Client: “Yes, I need you to look up some policies for me.”
Me: “Okay, I’m ready.”
Sounds of papers shuffling. Then screeching tires and a horn honking.
Client: “…A**hole. Sorry, someone honking their horn at me…”
Me: “[Client], I hate to break your train of thought. But are you driving right now?”
Client: “Yeah, why?”
Me: “Okay… Let’s wait until you get to your destination before I look up these policies for you. I don’t want you getting into a wreck.”
Client: “But I need these policies before five!”
Me: “I promise I’m not going anywhere until five. So, let’s end this call, and you can call me back at my extension when you get to your office. Okay?”
Client: “…Okay.”
He hung up the call, and I lay my head on the desk for a minute. All our clients were lawyers, so you’d think he’d know better than to be on his cell phone or looking at paperwork while driving!
