Hold That Note
(The computers at work are very slow, and while on the phone with a customer, this happens:)
Caller: *asking for information about her dog*
Me: “I can look it up for you on the computer, but it will take a little while, because our system is a bit slow.”
Me: *humming on a song while typing*
Caller: “Wow, you make your own hold music.”
Question of the Week
Have you ever served a bad customer who got what they deserved?