“Hold” On For The Prank

, , , , , | Right | November 15, 2017

(I work at a home decoration store. We have a particular brand that is unreasonably popular and people line up at the front door for it. It’s popular because people get it with us cheap and resell it online. We’re not allowed to put it on hold for ANYONE, not even staff; if we do, it could result in termination. A customer is making constant comments about having some of this brand on hold. Fed up, my coworkers decide to prank her back because she always asks everyone and gets the newer kids who aren’t familiar with the rule to just bring her out new stuff. I’m not new, but she hasn’t asked or seen me yet, so she thinks I’m new.)

Me: *stacking shelves*

Customer & Friend: “Oh, my God, miss! Miss! We, um, we have some more [Brand] on hold for us in the back; could you go get it?”

Me: *pretending to look concerned* “Ma’am, we aren’t allowed to put that on hold for anyone anymore.”

Customer: “I want it. Could you maybe go get it for me?”

(My manager walks by at the right time.)

Manager: “Oh, wait, [Brand]?” *turning towards me* “So, you’re the one that’s been going in the backroom and giving it to her! That’s it; you’re fired. Get out!”

(I ran to the break room and looked back only once. I saw the woman frantically trying to explain, but to no avail. Needless to say, no matter how badly she wanted the stuff, she never asked anyone to get her her things “on hold in the back” again.)

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