Hold It!
(It’s a very busy day. While I’m in the middle of helping someone, another patron approaches me.)
Patron: “I was looking for my wife’s hold, but it’s not on the shelf. Could it still be in the back room?”
Me: “It might be. Once I’m finished helping this patron, I’ll go check for you.”
Patron: “Oh, don’t worry, then; I’ll go check.”
(I watch, incredulous, as the patron proceeds to wander into our staff area and start examining the shelves, none of which would have any holds.)
Me: “Umm… actually, this is the staff area. We need you to wait out here. I’ll be with you in just a second.”
Patron: “But it’s just back here!”
(He glared at me for a moment before storming out. Not a minute later, his wife came in and waited politely for me, something that was apparently too difficult for her husband.)
Question of the Week
Have you ever served a bad customer who got what they deserved?