While On Hold, Hold Your Mouth

(I am on the phone with a pretty annoyed lady trying to read her trouble ticket. My department only works with businesses, and most of the people I talk to are extremely polite. This lady starts out nice until I try helping her.)

Me: “I’m just reading over your ticket at the moment. Please give me a bit to look it over.”

(Not long after saying that I hear the following…)

Caller: “That dumb girl just put me on hold now. I tell you these people are incompetent. I don’t know why I even buy this s***. She’s probably making good money to sit on her a** and do nothing.”

(Not wanting to even get involved, I don’t say anything, but I keep typing, which I’m pretty sure she can hear if she shuts her mouth. After a while, I hear the line go quiet.)

Caller: “Um… If you’re listening… I was… I was just kidding about the stuff I just said.”

(I wasn’t convinced.)