History Needs Repeating
(A customer calls, asking if we have ‘War and Peace’.)
Me: “No, we do not.”
Caller: “I want you to tell me all the titles of the books you have.”
Me: “We have over 100,000 books.”
Caller: “What types of book?”
Me: “Fiction, mystery, how-to, true crime, western, history.”
Caller: “What is history?”
Me: “Like the Civil War.”
Caller: “You mean War and Peace?”
Me: “No, like World War 2.”
Caller: “There was more than one?”
Question of the Week
Have you ever served a bad customer who got what they deserved?