His Understanding Of Tech Security Has Expired
Me: “Good morning. This is [My Name]; how may I help you?”
Customer: “Yeah, I got locked out of my computer. Can I get a reset?”
Me: “Of course!” *gets a user ID, generates a new password, gives it to customer*
Customer: “Oh, look, it’s giving me the same error as before.”
Me: “What’s the error say?”
Customer: “It says, ‘Password Expired.’”
Me: “Yeah, these are only temporary passwords, so you’ll have to make up a new one to get in.”
Customer: “I HAVE TO MAKE UP A NEW PASSWORD?! I thought I could just keep typing in my old one until it worked!”
Me: “N-no. It doesn’t work like that… Sorry.”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
