His Loss As It Just Became Boxed Wine

, , , , | Right | September 15, 2020

I’m working the express lane during the tail end of the lunch rush. I see the customer is purchasing four bottles of wine, which means he gets a free wine bag, so I get one before starting his transaction.

Customer: *Rudely* “Can I get a wine carrier?”

I hold up the wine bag.

Me: “That’s what this is, sir.”

Customer: “No, they’re usually cardboard.”

He looks around and spots one of our old boxes that was brought in by a customer earlier in the day and snatches it from the other register.

Me: “Sir, we’ve changed over to these new ones now; we don’t use those anymore.”

The customer begins loading wine into the box before I’m able to even scan them. He is pissed off.

Customer: “Can I just buy these and get the one I want?”

Me: “Uh… okay.”

We finished out the transaction and I offered him a new bag, which was free, despite his rudeness. He leaves and I turned to help the next customer. The next two customers tried to cheer me up, one suggesting that I should’ve carded him just to piss him off.

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