His Lack Of Understanding Will Result In Underbaking

I’m a manager passing through the store when I see an older gentleman looking at all the sodas and getting frustrated. When he’s still there a few minutes later I ask if he needs any help.

Customer: “Yes! Where the f*** is your baking soda?”

Me: “Baking soda? As in for baking? Baking supplies are in aisle fourteen.”

Customer: “No! My wife told me to get baking soda! So… da! It will be here.”

Me: “Sir, I can see the confusion.” *Actually, I couldn’t.* “But baking soda isn’t a soda you drink. It’s a baking ingredient and I promise you it can be found in aisle fourteen.”

Customer: “But it’s soda!”

Me: “It’s more like a baking powder.”

Customer: “If she wanted baking powder, she would have asked for baking powder!”

Not getting anywhere, I walk over to the baking aisle, pick up the store-brand baking soda, and bring it back to him.

Me: “Here, sir, this is what she wants.”

Customer: *Reading the word ‘soda’ over and over.* “Is this a trick?”

Me: “If it is you can bring it back for a refund. Ask for [My Name].”

He leaves with the baking soda, and I don’t see him again that day.

The next day I am covering coworkers at the checkouts, and I see this gentleman again, this time with his wife. It seems they’re bickering over something and I overhear her say:

Customer’s Wife: “You’re the one that thought I could pour Dr. Pepper into my dough to make soda bread, so I’ll not be taking your advice on this matter, thank you.”