His Head Is In The Clouds
Me: “Do you have Airmiles?”
Customer:“No. How much is it?”
Me: “It’s [price].”
Customer: “Wait, what did you ask me?”
Me: “If you had Airmiles.”
Customer: “Oh. Yes, I have Aeroplan.”
Me: “Um, no, I asked for Airmiles.”
Customer: “Oh. Okay. Wait. What?”
Me: “I asked if you had Airmiles.”
Customer: “Yes, I have Aeroplan.”
Me: “No, that’s something different.”
Customer: “Right. How much is it?”
Me: “[Price].”
Customer: “Yes, and I have Aeroplan.”
Me: “We don’t take Aeroplan.”
Customer: “What did you ask for, then?”
Me: “…Airmiles.”
Customer: “Yes, I have Aeroplan.”
Me: “I didn’t ask for Aeroplan; I said Airmiles. They’re two different rewards cards.”
Customer: “But I don’t have Airmiles.”
Me: “Okay.”
Customer: “So… can you take my Aeroplan card?”
Me: “…No.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
