His Diagnosis Is Not Aligned With The Truth

, , , , | Working | October 9, 2019

(My tire light keeps going off and on. I keep taking it in to get checked and no one can figure out what the issue is. I’m a female in my late 20s but I look much younger. The tech that’s been helping me is an older guy, about my dad’s age. I walk into the shop, and my normal tech is cashing someone out.)

Tech #1: “Hello, young lady! Don’t tell me. The tire light went off again.”

Me: “Yep.”

Tech #1: “I think it might be an issue with your sensor. I’m gonna have [Tech #2] check you in, and then I’ll look into it myself when I’m done with this other customer. Okay?”

Me: “Great. Thanks!”

([Tech #2], who is about my age, waves me over.)

Tech #2: “Okay, so you’re [My Name] with the [Make and Model], right?”

Me: “Yep.”

Tech #2: “I was working on it last time, and I gotta tell you… your alignment is way off on that car.”

Me: “Really? I’ve been in here three times in the last month and no one’s said anything about it.”

Tech #2: “Well, it’s important to get your car re-aligned. Otherwise, it’ll drift, and you could cause an accident. I’d be happy to add that on today.”

Me: “How much is it?”

(He names a price that almost hits four figures.)

Me: “No. I can’t afford that. I don’t know what’s actually wrong with my car, and I’m not adding on any other services until I do.”

Tech #2: “But you could cause an accident! You don’t want that, do you?”

Me: “I just want my tires checked. That’s it.”

Tech #2: “Whatever.”

(He checks me in and drives my car onto the rack. I sit in the waiting area and pull out a book. Ten minutes later, [Tech #1] walks back into the store and waves me over.)

Tech #1: “I’ve only checked one tire, but I had to show you this. Been driving through any road work zones lately?”

Me: “They’re doing construction and road work near my office. Why?”

(He produces a very large nail that is the same shade of black as my tire.)

Me: “WHAT?!”

Tech #1: “It was in there at such an angle that you couldn’t tell until you took the tire off the car– which, of course, no one did until today. I’m sorry about that. That’s on us. I’m going to take the other tires off and make sure you don’t have any more.”

(He goes back outside. Twenty minutes later, he comes back in.)

Tech #1: “Well, [My Name], looks like you’ve got nails in two other tires. You’re gonna need a new set. We are having a sale on your brand, so that’ll take the cost down. I really recommend we get those on today.”

Me: “You might as well. Can’t drive a car with three damaged tires. Quick question, though. Is my alignment off?”

Tech #1: “What? No. The rest of your car is great. Why?”

Me: “Someone told me it was off.”

([Tech #1] looks over at [Tech #2] and sighs.)

Tech #1: “Nope. Not your car. Ignore that. I’m gonna get those tires on your car and get you out of here. I’ll throw on another discount, as well.”

(While the tires were still a few hundred dollars, the additional discount helped a lot. I only use that mechanic now. I’ve been there a few other times for oil changes, and I haven’t seen [Tech #2] since.)

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