His Brain Was Lost In The Wash
Customer: “I’d like to buy a car wash.”
Me: “Sure thing! Which type of wash would you like?”
Customer: “A car wash.”
(I think for a moment that perhaps he’s misheard me.)
Me: “Which type of car wash are you interested in?”
Customer: “A car wash.”
Me: “The different washes are listed right here, sir.”
(I point at the sign right in front of me.)
Customer: “A car wash.”
Me: “How about our top-of-the-line wash?”
Customer: “Uh… sure.”
Me: “All righty, your total is [total]; just insert your card.”
(He is already holding his credit card out.)
Customer: “Uh…”
Me: “Right here.” *points at the terminal*
Customer: “Oh! Okay.”
(He inserts the card incorrectly and an error slip prints out. I hand him the slip.)
Me: “That didn’t go through; you’ll have to try that again. Insert the other end first.”
(He inserts the card incorrectly again and another error slip prints out.)
Me: “That did not go through; we’ll have to try that again.”
(I hand him the second slip. He takes both slips and walks out without another word. I’m a little surprised, but figure that maybe he brought the wrong card with him and was embarrassed. He comes back in about a half-hour later.)
Customer: “Excuse me, miss. Sorry to bother you… But neither of these slips worked at the car wash.” *places his error slips on the counter*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
