High-Fiber, High Price

, , , , | Right | October 9, 2019

(It is my first job serving customers at a bakery. A bossy regular customer comes up during a busy time. She has used two rewards cards up to the point where she is entitled to one free loaf from each card.)

Customer: “I want four loaves of bread: two regular and two high-fibre, all sliced thick.”

Me: “Sure, no problem.”

(I slice and bag her loaves and return with them to the counter.)

Customer: “I want to pay for the two high-fibre loaves and get the two regular ones free on my loyalty cards.”

Me: “Actually, you can use the high-fibre loaves as your free loaves and pay for the two regulars. It’s $1 cheaper that way.”

Customer: “No, I want the regular loaves to be free!”

(I have already rung through her order as two regular loaves. She hands me her money and I give her $1 change.)

Customer: “Why do I have change? I gave you the right amount for two high-fibre loaves! You’re not listening to me! I want to pay for the high-fibres and get the regulars free!”

(She has the $1 in her open hand so, losing patience, I literally take it back.)

Me: “I was trying to save you this but never mind, now you’ve paid for two high-fibre loaves. Have a nice day.”

(I could tell in her eyes that what I was trying to do had finally dawned on her but she didn’t say another word as she took her bread and left.)

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