Hiding In Plain Sight
(I manage an authorized retail location for a major cellphone company.)
Me: *to customer coming in the store* “Hello! How can we help you today?”
Customer: “I need to start new cellphone service.”
Me: “Great! Let’s just go over to my desk so I can get some information from you to get started.”
Customer: “I am so glad to not have to deal with those jerks at [Company we sell service for].”
Me: “Um, you are dealing with one of said jerks right now…”
Customer: “You mean this isn’t [Competitor with a completely different log, color scheme, and name]?”
Me: “No, sir, sorry.”
Customer: “Well, HOW DARE YOU DISGUISE YOURSELF AS [Competitor]!” *storms out*
Me: *to coworker* “You would think the four-foot letters over the door, the sign right there on the wall, the logos everywhere, and my name badge would have been enough…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
