Hi, My Name Is SkyNet; How Can I Help You Today?
Me: “Good afternoon. This is [My Name]; how may help you?”
Caller: “Are you a robot?”
Me: “Excuse me?”
Caller: “Are you a robot or a human?”
Me: “I’m a human, sir.”
Caller: “Are you sure? Because I’ve been talking to robots all day and I want to speak to a human.”
(I start laughing.)
Me: “I assure you, sir, I’m a human. How may I help you?”
Caller: “Yeah, you must be human. You laughed; robots don’t laugh.”
Me: “Unless I’m an AI.”
Caller: “Nah, that would be creepy.”
(The rest of the call went on normally and he thanked me for helping him at the end and for not being a robot.)
Question of the Week
Have you ever served a bad customer who got what they deserved?