He’s Smiling From Gill To Gill
Our new head of marketing suggested to the company CEO that some management training would be useful. The CEO — we rated him not as a Type A personality, but a Type AAAA personality — signed up for an “Interpersonal Skills” retreat.
The upshot was that he smiled more when he returned, but no other determinable change in his personality had occurred.
My office partner pegged it: “It’s the teeth! He went to ‘Congeniality Training for Sharks’!”
Question of the Week
Have you ever served a bad customer who got what they deserved?