He’s Plugged His Brain Into Itself
(I am taking a room payment through fax for a guest. I have faxed the required paperwork that needs to be filled out and I am waiting for the return fax. The person sending the fax calls me.)
Guest: “Did you receive that fax?”
Me: “No, not yet.”
Guest: “When I send it I get a busy signal.”
Me: “I am not sure why that would happen. We have not received any faxes.”
Guest: “I also notice that your number is the same area code as mine. It is a California number. Why would that be if you are in Las Vegas?”
Me: “Sir, are you sending that fax to your own number? I wrote it on the cover sheets as the destination. Our number is listed in the paperwork instructions and as the sender on the cover letter I sent you.”
Guest: “So, I can’t send it to my number?”
Me: “No, you have to send it to our number. It works like a phone. You cannot call someone else by dialing the number you are calling from. It just doesn’t work that way.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.