He’s Not Quite As Quick As Lightning
(I work at an adult education program. I have to help answer phones for all the different classes. This customer is interested in the community golf class.)
Customer: “I’d like to take the golf class, but I travel for work and I need to know when the last class will be.”
Me: *despite the fact that the start date, length of class, and school holidays are in the brochure* “Let me check for you… The last class will be [date], unless we have to cancel because of weather.”
Customer: “Why?”
Me: “Thunderstorms aren’t good with golf.”
Customer: “Why?”
Me: “Lightning.”
Customer: “Really? Well, when will that be?”
Me: “The first class, they’ll give you the phone number to the clubhouse, and you can check with them if the weather looks bad. If we have to cancel, we’ll add a class at the end.”
Customer: “But when will that be?”
Me: “If the weather looks bad.”
Customer: “Yes, but when will that be?”
Me: *realizing he wants me to predict the weather two months from now* “I don’t know, sir, but you’re welcome to check with us any time.”
(I wonder to this day what job he had, and why he was allowed to drive.)
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
