He’s Not Getting Off The Hook(ah)
(I am an owner of a hookah smoking lounge near a college campus. A group of three underage-looking young people comes in and tries to purchase a smoking session.)
Me: “Okay guys, can I see your IDs?”
Customer #1: “We don’t have IDs. We don’t need ’em!”
Me: “Sorry, but you don’t look over 40, so I have to ask.”
(Customers #2 and #3 pull out their ID cards, and even though they look young, they’re over 18. I let them complete the purchase, but the other customer still refuses to show ID.)
Customer #1: “I’m with them. I’ll use their ID.”
Me: “I’m sorry, it doesn’t work like that. Since you refuse to show me ID, I have to refuse you service. Your friends may stay, since they showed ID. Have a nice day. Please leave.”
(As I have been processing their order, a rush of customers have come in and I think I see Customer #1 leave. As I take an order to another group, I see Customer #1 sitting with his friends. I walk up to them.)
Me: “I thought I told you to leave.”
Customer #1: “What are you going to do, call the police?”
(I pull out a badge out of my pocket, since I am also a reserve deputy sheriff on my days off.)
Me: “No need, I’m already here. Now stand up. We’re going to the back.”
(I didn’t bother with filing charges on him, but I did call his parents who were very angry. In fact, I found out his father was a city police officer himself!)
Question of the Week
Have you ever served a bad customer who got what they deserved?