He’s Never Going To Be A Pencil Pusher
(I am helping a patron set up a new email account.)
Me: “Okay, now hit ‘Next’.”
Patron: “Where?”
Me: “On the blue button that says ‘next’.”
Patron: “Here?”
Me: *pointing with a pencil* “Right here.”
Patron: “Here?”
Me: “Nope, right here where my pencil point is.”
Patron: “Here?”
Me: “No. Just click RIGHT EXACTLY WHERE THE POINT OF MY PENCIL IS.”
Patron: *moving the cursor to the right spot* “Here?”
Me: “YES. CLICK THAT.”
Patron: “Now?”
Me: “Yes.”
Patron: “I click now?”
Me: “YES!”
Patron: *clicking* “Like that?”
Me: “Well, you can’t move the mouse while you click. Let’s try again…”
Question of the Week
Have you ever served a bad customer who got what they deserved?
