He’s In The Midland Of Nowhere

, , , , , | | Right | August 1, 2019

(Two of my coworkers and I have the pleasure of speaking to this customer over the phone on three different occasions within a twenty-minute time span.)

Coworker #1: “Thank you for calling [Store]; how can I help you?”

Customer: “Yeah, I’m looking at your website and it says that you’re in Midland?”

Coworker #1: “Yes, we’re in the [Mall] on [Highway].”

Customer: “Okay, so you’re in Ontario?”

Coworker #1: *confused* “Umm, yes, we’re in Ontario. In Midland. In the [Mall]?”

Customer: “Oh, great, and what time are you open until?”

Coworker #1: “We’re open until 9:00 pm.”

Customer: “Great! This night is just really working out! I’ll see you soon!”

Coworker #1: “Okay.”

(A few minutes later, the phone rings.)

Me: “Thank you for calling [Store]. How can I help you?”

Customer: “Yeah, I’m trying to find your location, but my GPS isn’t working! I thought you guys were on Ontario Street!”

Me: “No, we’re on [Highway].”

Customer: “Oooh! But you’re in Midland, though?!”

Me: “Yes, we’re in Midland. In the [Mall].”

Customer: “Okay, I thought you were on Ontario Street! But it’s just Ontario, then.”

Me: *confused* “Yes, Midland, Ontario.”

Customer: “Okay, great. So, what’s the address?”

(I tell him. A few minutes later he calls again and I try to listen to my coworker’s end of the conversation while I ring a customer through.)

Coworker #2: “No, no, we’re on [Highway].” *pause* “Midland, yes.” *pause* “Where are you calling from?” *pause* “No, no, we’re in Midland, Ontario. Midland, Ontario, Canada. North of Toronto.” *pause* “Okay, have a great night.” *hangs up and looks at me* “Yeah, he’s in Texas.”

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