He’s Got You Stuck Between Lumber And A Hard Place

I work as a builders’ merchant and we know most of the customers very well as they are regulars. There is this one guy who regularly comes in who always claims that he has bought something before at a cheaper price. Our company policy is that we match previous prices for account customers, so if they really have had the item before at that price, we have to honour that price.

The thing is, though, this guy will argue until he’s blue in the face that he had that item at that specific price. He will even ask other coworkers to back him up when he says he has had that item at that price before. We always go into the system and the prices are never on there because he has never had it at that price. We sometimes argue with him and basically tell him to get lost, but most of the time, we just let him have it — unless we would make a huge loss on it.

I actually really enjoy my job. This is one customer out of hundreds. Everyone has a good laugh and everyone enjoys their job where I work, so don’t slate my employer for trying to make things less difficult.