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Here’s Hoping This Is The Biggest Inconvenience In Her Day

, , , , | Right | CREDIT: yoshibike | November 30, 2021

I work at a clothing store in the mall. People ask us all the time if they can keep the hangers, which is understandable; free hangers are nice. But per policy, we have to keep them for reuse.

Every time I tell this to people, they usually don’t mind at all, seeing as the majority of stores (especially in the mall) don’t give out free hangers. But then there’s this lady.

She walks up to my register with two of our jackets from the sale section. They are both nice jackets, but we have all coats on sale to make room for the summer season. Together, they are under $40 sale price.

Me: “Hello! How are you doing?”

Customer: *Ignoring me* “Can these be left hung?”

Me: “Sorry, we have to keep the hangers.”

I expect this brief Q&A to be over, but what I don’t expect is for this lady to gasp and look at me in such utter contempt. It’s as if I just told her I step on kittens for fun.

Customer: “Well, way to kick me when I’m down!”

She says it in such despair, it really does sound like I have ruined not only her day but her will to go on. I don’t know how to respond! It is my first transaction back from break, which I spent on the phone with the vet talking about my dog’s next surgery. I am already stressed out, and it really rubs me the wrong way that she’d be so dramatic about something so trivial.

Me: “Er… Yeah, sorry. It’s just the store policy.”

Customer: “Well, can you at least fold them nicely?”

She asks it so bitterly, as if I planned to fold them as horribly as possible! So, I make a big show of slowly and carefully folding them for her before putting them in the bag. They are a somewhat slippery suede material, though; I know that with one rustle of the bag they’ll come unfolded.

Me: “Receipt is in the bag. Have a good day.”

Customer: “Did you take the sensors off?”

Me: “Yup!”

There weren’t even any sensors on them, considering we don’t sensor items under $19.99, but I didn’t have the energy to even tell her that. With that, she walked away, of course not returning my polite good day. Typical.

My coworkers and I had a good laugh about it later, though, especially after I had some better customer interactions that lifted my mood. “Way to kick me when I’m down” will definitely be my go-to phrase whenever life mildly inconveniences me!

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What are some stupid customer moments you’ve experienced?

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