Here Is One Coupon For Extra Confused Customer
(I work as a cashier in the service department of a car dealership. An older woman is brought up to the counter by her service writer, who is basically her liaison to the technician and who keeps her updated on what’s going on with her car and the services. She signs the paperwork and starts to walk away.)
Me: “Uh, ma’am, I still need money, please.”
Customer: “For what?”
Me: “For the oil change and the touch-up paint.”
Customer: “Then what was the coupon for?”
Service Writer: “It was for an oil change for [price].”
Customer: “Oh. Then what am I paying for?”
Me: “For the oil change and touch-up paint.”
Customer: “Oh. I thought the [price] coupon would cover it.”
(Evidently, the woman didn’t think there was a difference between the coupon and a gift card.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
