Her Policy Is To Scream And Shout No Matter What

, , , | Right | September 16, 2019

(At my store, if a customer wants to do a return, we have to pay them back the way they originally paid for it. A woman and her daughter come in to return a bra.)

Customer: “I’d like to return this.”

Me: “All right.” *scans receipt and bra* “You’ll be getting back $5.18, and you paid with card, so that’s how we’ll give it back. Please insert your card when it asks.”

Customer: “But I don’t have the card.”

Me: “Well… I’m not supposed to do the return without the card—”

Customer: *cuts me off before I can tell her I’ll still do cashback* “WELL, Y’ALL ARE GONNA GIVE ME MY MONEY BACK! WHERE IS YOUR MANAGER?!”

Me: *signals to the manager to come over* “We may still be able to give it back in cash since it’s a small amount. But next time, please try to have your card so that we can do the return properly.”

Customer: “NEXT TIME Y’ALL ARE JUST GONNA GIVE ME MY MONEY BACK REGARDLESS OF IF I HAVE MY CARD OR NOT BECAUSE I BROUGHT IT IN WITH THE RECEIPT!”

Me: *ignores her yelling to ask for the go-ahead from my manager, though now I have an attitude, as well*

Manager: “It’s fine.”

(My manager tries to calm the woman down because she’s still yelling through the whole thing and even stays after I’ve handed her the money to give us “a piece of her mind” so we’ll “know how to properly run a business.”)

Customer: “…and you’d better not ever try to take my money again! You need to change that policy because it’s bulls***! And next time—”

Me: *fed up after hearing her rant for the past five minutes and slams my hand on the counter* “LOOK! We don’t make the rules, so you continuously yelling at us over five dollars isn’t going to change what corporate decided.”

Customer: “I didn’t say anything about you making the rules! I’m just saying—”

Manager: *cuts her off, sighing* “Ma’am, it’s just store policy. You’ve been shouting for well over five minutes now. We went against store policy and gave you the money back. Can you just drop it?”

Customer: *walks to the toy section with her daughter still loudly going on about how she hates our policy*

Customer #2: *walks up and sets her stuff down rolling her eyes* “I promise I won’t be difficult like that.”

Me: *smiles* “Thank you.”

(Yes, I admit I could’ve handled that better; I lost my temper, and raised my voice. But after dealing with customers like her for nearly a year and getting yelled at earlier that day because our computers shut down, I just had little patience for getting yelled at for five minutes straight over a policy I didn’t make, especially after I had already broken the rules for her.)

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