Her Intent Is Deafeningly Clear

, , , , , | Right | July 19, 2019

(I work in a fast food franchise that specializes in sandwiches and curly fries. I wear hearing aids. Three customers come up, and the following happens:)

Me: “Hi, welcome to [Restaurant]; order whenever you’re ready.”

Customer #1: “I’d like a [meal #1] with fries and a drink, thanks.”

Me: “All right. Would you like to make it small, medium, or large?”

Customer #1: “Just a large, thank you.”

Me: “Sounds good.”

Customer #2: “I’d like a [meal #2].”

Me: “Would you like it as a combo?”

Customer #2: “Sure.”

Me: “Small, medium, or large?”

Customer #2: “Medium, please.”

Me: “All right, and you?”

Customer #3: “I’d like a [sandwich #3], no fries or drink.”

Me: “All right. I have a [meal #1] with a large drink and fries, a [meal #2] with a medium drink and fries, and a [sandwich #3]. Is there anything else?”

Customer #3: “That’s not what I ordered!”

(Something about their tone makes me think there is going to be trouble.)

Me: “Ma’am, if you’d like, I can get the manager.”

Customer #3: “Do it!”

(I go and get the manager, who takes the order again on the other register and sure enough, it’s the exact same.)

Customer #3: “I didn’t order any of that!”

Manager: “It shows here [Customer #1] ordered a [meal #1] as a large, [Customer #2] ordered a [meal #2] as a medium, and you ordered a [sandwich #3].”

Customer #3: “I demand free food!”

Manager: “I’m afraid it doesn’t work like that here.”

Customer #1: “We’re so sorry. I think she thinks she’s entitled to free stuff just because she noticed your worker is deaf and thinks she is ‘incompetent.’”

(The manager kicked out [Customer #3]. Sadly, I don’t work there anymore, but that is still my favorite manager to this day.)

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