Her Head Is Doing Yours In
Me: “Your total is $96.37.”
Customer: “But the total was $70 in my head!”
I go over her purchases with her to make sure everything rang up correctly; it did.
Customer: “But it was only $70 in my head!”
I go over the receipt with her again, adding everything out loud.
Customer: “I don’t understand why it’s so much; it was only $70 in my head!”
I pull out my phone calculator and calculate everything again one by one and add the tax. The calculator, of course, shows the same total as the register.
Customer: “But it was only $70 in my head!”
I just shrugged, as there was really nothing else I could do, and she left.
Question of the Week
Have you ever served a bad customer who got what they deserved?