Her Head Is Already In The Clouds
(I’m a duty manager at a five-star hotel, which is part of an international chain. I’ve just been up to the top floor to let one of our highest tier loyalty program members into her room to find her passport she’d forgotten and we take the lift back down to the lobby together…)
Guest: “So if I’m going to Amsterdam what will they let me take with me?”
Me: “…Flying there?”
Guest: “Yeah! From Gatwick.”
Me: “O… kay… You mean like in your luggage?”
Guest: “Yeah, like, what type of bag?”
Me: “Oh! Well that usually depends on the airline. Who are you flying with?”
Guest: “Jeanette.”
Me: *blank look*
Guest: “She’s my best friend.”
Me: “No…”
Did you find this story using our Airline Staff roundup?
Question of the Week
Have you ever served a bad customer who got what they deserved?
