Her Happy Place Is Box-Shaped
While I am helping make food with my coworkers, I notice a woman standing by the front counter, holding about ten flat and empty meal boxes that another coworker probably gave her. I walk up to her and ask her if she needs anything.
Customer: “I need box.”
She points to a box of stored supplies.
Me: “You need a bigger box?”
I reach for our largest meal box.
Customer: “No, no, I need box.”
She points to the same box full of supplies.
Me: “I can’t give you that box.”
Customer: “I need box.”
Me: “We’ve already broken down and tossed all of our empty storage boxes. I’m sorry we don’t have anything to give you.”
Customer: “Oh.” *Continues waiting*
As I walked back to help make food, I brainstormed if there was anything I could do. Suddenly, I noticed that we were low on napkins and that we could easily empty a napkin box. I showed the woman the napkin box and she said, “YES!” I quickly emptied it and gave the box to her. She left happy and I remained confused.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
