Her Flavor Is Always Bitter Lemons

, , , | Right | March 12, 2020

(It is a weekday afternoon and business has been decent. During a lull, my coworker is dipping chocolate-covered cones. A group with several children walks up, and I step up to the counter to help them. I am very tired and a little bit sick, but I attempt to be as pleasant as possible.)

Me: “Hello, how are you?”

Lady #1: “Yeah, give me a sample of that.” *points*

Me: “Okay, the chocolate?”

Lady #1: “No, that.” *points again*

(It is very difficult to tell where people are pointing in the ice cream case.)

Me: “Oh, the coffee?”

Lady #1: “Yes. And he wants a sample of the chocolate chip.”

(I get the samples, and they proceed to look at every flavor, pointing and asking for samples. Finally, they begin to order.)

Lady #1: “Okay, a scoop of that on a cone.”

(I get the scoop, and as my head is in the case, I hear the little boy say:)

Boy: “Why is the mint chip white?”

(We hear that question a lot, so as I pop my head back up, I tell him…)

Me: “Oh, the mint chip isn’t green because we don’t use any fake stuff!”

Lady #1: *suddenly and with a rude tone* “Are you going to keep being rude, or do I have to ask for the other girl?”

Me: *surprised* “I’m sorry? I wasn’t being rude…”

Lady #1: “Oh, you so were. You’re being very rude. What’s it gonna be?”

Me: *evenly* “I’m sorry, ma’am. What else can I get for you?”

Lady #1: “You have two minutes to decide! Are you going to keep being rude?”

Me: *as pleasantly as possible, as I’m fuming inside* “What else can I get for you?”

Lady #1: *growing increasingly irate* “What’s it going to be? Are you going to keep being rude? I will ask her to help me, and I will speak to your manager. Are you going to be nice?!”

Me: *sickeningly fake sweet* “I’ll be nice. What else can I get for you?”

Lady #1: “Okay. Good choice. Give me another one of these.” *holds up her dripping cone*

Lady #2: “Yeah, and I’ll take that.” *points* 

(They order over $30 of ice cream, and I struggle to remain civil. [Lady #2] never bothers to even look apologetic for her friend’s behavior. The kids are loud and messy. [Lady #1] continues to act rude and entitled. When I ring them up, they don’t tip. Finally, they leave.)

Me: *to my coworker* “Oh. My. Gosh. So rude.”

Coworker: “Really? I’m sorry.”

Me: “You didn’t hear all that?!” *tells her the story*

(Thirty minutes later, I see the group back at the counter. My eyes widen as I turn to my coworker.)

Me: “I am not dealing with that. You help them.”

(I run in the back, but I have to come to help other customers. I avoid eye contact with the rude lady. After they leave…)

Coworker: “Wow, I can see why you got frustrated with her. She had such an attitude.”

Me: “Yeah, I wanted to tell her to come and scoop her own ice cream. It’s a good thing we’re out of comment cards!”

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