Her Eyes Are Going To Fall Out At This Rate
(Our rooms sell for about $60 on average. We are an extremely basic, no-frills motel. You get a bed, and a bathroom, and that’s it. A lady that is more well-dressed than the average customer walks to the desk. Her eyes are bulging out as she takes in our tiny lobby.)
Me: “Good morning.”
Customer: “I heard that there is free breakfast included?”
Me: “Right behind you.”
(She turns, and her eyes bulge out even more at our breakfast, which I admit, is pretty small; it’s just coffee and bagels. She takes tongs and pokes at a bagel, sniffs, and sets it down. Then she walks up to the desk again.)
Customer: “Do you have a comment card?”
(Comment cards are for the managers. I took one out and gave it to her, and she filled it out. I didn’t read it, but I told her that I’d give it to the manager, and she looked offended that I didn’t bother to read it. She left. In retrospect, I can see her point of view, but what did she expect from a MOTEL at less than $60 a night?)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.