Her Credit Didn’t Quite Make The Cut

Me: “Thank you for calling, how can I help you?”

Caller: “My card isn’t working, and I think I know why.”

Me: “Okay, ma’am. Why do you think your card isn’t working?”

Caller: “Well, I cut the end off. I accidentally cut through the chip, and after that it wouldn’t work in the cash register. I think that’s what did it.”

Me: “I’m sorry, ma’am. Did you say that you cut a piece of the card off?”

Caller: “Well, yes. It wouldn’t fit in the pocket in my wallet, so I cut it so that it would fit.”

Me: “Okay. Well, yes. That would most likely be the reason why it isn’t working. We’ll replace the card for you. It should arrive in seven to ten working days. Did you have any other questions or concerns today?”

Caller: “Yes, actually. Do you think if I cut the other side of the card without the chip on it, it would work fine?”