Her Brain Is Out Of Battery
(I’m a specialist in cameras, and work a lot as customer service’s technician.)
Customer: “This camera my boyfriend bought me is missing its charger.”
(I notice the model and know the problem right away.)
Me: “That camera doesn’t come with a charger, as it uses four AA batteries.”
Customer: “What?”
Me: “You can’t recharge batteries in that camera, so it doesn’t need a charger. You just replace the batteries. They are just behind you; you need to buy a new pack.”
Customer: “But it was working before.”
Me: “Yes, as it was provided with batteries. Now they are out of power, and you need to replace them with new ones.”
Colleague: *next to me* “The batteries are dead. You need new ones.”
Customer: “But cameras come with chargers.”
Me: “Selected models do, yes, but some current cameras don’t; they are powered by disposable batteries. Buy a new pack, and I can show you how it works.”
Customer: *just walks off, confused*
Question of the Week
Have you ever served a bad customer who got what they deserved?
