Her Banking Days Are Numbered
Caller: “Why does the automated system say it can’t find my card?! I’ve been complaining about this for months now, and I’m really disappointed it isn’t fixed!”
Me: “Sorry to hear that. Let me see what I can find. Can I have your card number, please?”
(The caller reads off twelve numbers.)
Me: “And the last four?”
Caller: “Oh! You need all sixteen? Do you suppose that’s why it couldn’t find my account?”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.